Integrated Quality and Information Security Policy

At Human Capital Matrix Limited, we are committed to delivering excellence across our range of services, including Sales and Deployment of Human Resources and Asset Management Software, Technical Support, and Training. Through continuous improvement and the meticulous management of our internal systems, we ensure consistent, reliable, and high-quality service delivery tailored to our customers’ evolving needs.

To uphold our commitment to quality and information security, we have implemented an Integrated Management System (IMS) that seamlessly integrates ISO 9001:2015 (Quality Management) and ISO 27001:2022 (Information Security Management) standards. This system ensures compliance with corporate policies, regulatory requirements, and industry best practices.

To achieve these objectives, we pledge to:

• Enhance Customer Satisfaction: Maintain a customer satisfaction rating of at least 90% through consistent delivery of high-quality and reliable services that meet or exceed client expectations.
• Strengthen Information Security: Protect the confidentiality, integrity, and availability of client data through robust access controls, encryption, and data protection protocols to safeguard sensitive information throughout its lifecycle.
• Ensure Compliance: Adhere to all applicable contractual, legal, and statutory requirements, as well as the ISO 9001:2015 and ISO 27001:2022 standards.
• Develop a Skilled Workforce: Provide comprehensive capacity development training on information security, data management, quality management and function-specific roles to ensure a professional and competent workforce.
• Regularly Review and Update Objectives: Continuously refine our quality and information security objectives and communicate them effectively to all relevant stakeholders.
• Drive Continuous Improvement: Enhance the effectiveness and relevance of our Integrated Management System (IMS) through regular reviews and proactive process optimizations.

Every employee at Human Capital Matrix Limited is responsible for upholding these principles and ensuring compliance with our Integrated Management System. Employees are required to familiarize themselves with their roles and responsibilities within this framework. Failure to comply with this policy or supporting information security policies may result in disciplinary action in accordance with the organization’s Employee Disciplinary Process.

Signed, 

Management