Frequently Asked Questions
Welcome to our FAQ page! Here, you’ll find answers to the most common questions about our HR services and processes. If you can’t find the answer you’re looking for, feel free to contact us directly. We’re here to help!
- Faqs
Most Common FAQ’s
How much does HCMatrix cost?
Our pricing is based on a per-user, per-month model. For example: Annually: ₦1080/user/month (10% discount allowed) Monthly: N1200/user/month
Do you offer any discounts?
Yes, we offer a 10% discount for annual subscriptions.
How can I change my subscription plan?
You can upgrade, downgrade, or change your plan by navigating to the Subscription section in your menu section.
What payment methods are accepted?
We accept various payment methods including credit/debit cards and bank transfers.
How do I update my payment information?
You can update your payment information in the "Billing" section of your account settings.
What kind of support do you offer?
We offer email, phone, and chat support. You can also access our knowledge base for self-help articles, user guide videos and tutorials.
How do I contact support?
You can contact support by clicking on the "Support" option in the main menu or by emailing info@hcmatrix.com.
Do you offer 24/7 support?
Our support hours are from 9 AM to 6 PM, Monday to Friday. However, you can email us anytime, and we will respond as soon as possible.
How do I create an account with HCMatrix?
You can create an account by visiting our website and clicking on the "Try For Free" button. Follow the prompts to complete the registration process.
Do you offer training for new users?
Yes, we offer comprehensive onboarding and training sessions for new users to help them get the most out of HCMatrix.
What features does HCMatrix offer?
HCMatrix offers a range of features including Employee Management, Performance Management, Payroll Management, Recruitment, Time & Attendance Management, and more.
Can HCMatrix be customized to fit our specific needs?
Yes, HCMatrix is highly customizable. You can tailor modules, workflows, and reports to fit your organization's requirements.
How is my data secured with HCMatrix?
We use industry-standard encryption and security protocols to protect your data. Regular security audits and updates ensure your information remains safe. We are NDPC complaint
How do you handle data privacy and compliance?
We adhere to all relevant data privacy laws and regulations, including NDPR. Our privacy policy outlines how we handle and protect your data.
Can I control who has access to my data?
Yes, HC Matrix allows you to set user permissions and access levels to control who can view and manage different types of data within the system.